FAQ's

Ordering & Payment


Q: How do I place an order?
A: Select your product, add it to your cart, and complete checkout. You’ll receive a confirmation email once your order is accepted.

Q: Can I cancel or change my order?
A: Orders cannot always be cancelled once production begins. Contact us as soon as possible if you need changes, and we’ll do our best to accommodate you.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, and any payment options available at checkout. You confirm that you are authorised to use the payment method provided.

Production & Shipping

Q: How long does it take for my order to be dispatched?
A: Prints and books are dispatched within 3 business days. Framed prints and apparel (shirts) are made to order and dispatched within 7–10 business days.

Q: How long will delivery take?
A: Delivery times are estimates:

  • Standard (Australia): 3–8 business days

  • Express (Australia): 1–4 business days

  • International: varies by destination
    Delays may occur during peak periods or due to postal service issues.

Q: Can I track my order?
A: Yes. A tracking number will be emailed once your order has been dispatched.

Q: What if I provide the wrong address?
A: Please double-check your shipping details. We cannot be responsible for parcels returned due to incorrect or incomplete addresses. Additional shipping charges may apply for redelivery.

Returns & Refunds

Q: Can I return an item if I change my mind?
A: Change-of-mind returns are not accepted unless expressly stated in our Returns Policy.

Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of receipt with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review your request and, if approved, cover reasonable return postage costs in line with Australian Consumer Law.

Q: How are refunds processed?
A: Refunds are issued to your original payment method. Allow time for your bank or card provider to post the transaction.

Artwork Use & Copyright

Q: Can I use the artwork commercially?
A: Purchase grants ownership of the physical product only. Copyright and all intellectual property rights remain with canvas local. Commercial use—including display in retail spaces, hospitality, staged properties, or reproduction for marketing—is not permitted without written consent. For more information please visit our Privacy Policy.

Q: Can I resell the product?
A: You may resell the physical product privately, but not for commercial promotion of the artwork or studio without prior agreement.

Q: Can I frame or display the print myself?
A: Yes! Prints can be framed or displayed however you like, provided usage is non-commercial unless otherwise licensed.

Other Questions

Q: How are prints packaged?
A: Prints are carefully packaged in protective sleeves and rigid mailers to minimise damage during transit. Framed prints are boxed securely for safe delivery.

Q: Who can I contact if I have more questions?
A: Email us at yourcanvaslocal@gmail.com or via our contact page and we’ll respond as quickly as possible.

Place-based design grounded in local identity.

Each work begins with research into landscape, history and built form, translating the character of a place into considered visual language. From fine art prints to guidebooks and spatial projects, the studio explores how design can strengthen connection to place.

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Who we've worked with

The Canvas Local van represents our journeys through Naarm / Melbourne's neighbourhoods. Bec travels in her beloved Nan Van to explore the local stories, landscapes and people that inspire each series.

Frequently asked questions

We work on a range of design and art projects, including commissioned prints, custom illustrations, branding collaborations, and creative studio partnerships. Each project is tailored to the client’s needs while reflecting our signature aesthetic.

Yes. We can adapt our creative style to fit existing brand standards, colour palettes, and design requirements. Clear communication upfront helps us ensure the final work aligns with your brand identity.

Our typical process involves:

  1. Initial consultation to discuss your goals and vision.
  2. Concept development and sketches for feedback.
  3. Refinement and production of the final artwork or design.
  4. Delivery in the agreed format (digital or physical).

We provide updates at key stages and welcome client feedback throughout the process.

Timelines vary depending on project scope. Small commissions can take 1–2 weeks, while larger or more complex projects may take 4–8 weeks. We’ll provide an estimated schedule before starting your project.

Yes. We work with businesses, brands, and organisations on commercial projects. All commercial use and licensing arrangements are discussed in advance and documented clearly.

Fees depend on the project type, scale, and complexity. Typically, we require a 50% deposit to begin work, with the remaining balance due upon delivery of the final product. Payment details are confirmed during the proposal stage.

Absolutely. We encourage feedback during the design and concept stages. We outline a clear number of revision rounds in advance so expectations are agreed upon upfront.

Ownership and usage rights are outlined in the project agreement. Typically, the client receives rights to use the final product as agreed, while we retain copyright unless otherwise negotiated. This ensures our creative work remains protected.

Reach out via our contact form with a brief description of your project. Include your goals, budget range, and desired timeline. We’ll get back to you promptly to discuss the next steps.

A Note on AI and Illustration

Every illustration you see on Canvas Local is hand-drawn. This process is observational and place-based, grounded in walking through suburbs and sketching what makes each area feel alive.

AI can be useful in specific contexts, but it shouldn’t replace creativity, community knowledge, or lived experience. Canvas Local will always be drawn by hand.